Orders are shipped through USPS + UPS.

Ground Advantage transit time: 2-5 business days

Processing Time

Our current processing time is 1-7 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Address Issues

If you provided an incorrect shipping address, please reach out to us at pureelegancebathcompany@gmail.com immediately. If your order has not been shipped yet, we can update it for you. Once it has been shipped out, it is out of our hands.

If your order is returned to us due to an incorrect shipping address, please reach out to us. We can issue you a refund or reship it to you if you are willing to cover the additional shipping cost.

If your shipping address does not exist when we are attempting to ship it out, we will reach out to you for an updated shipping address. The order will be automatically cancelled after 48 hours if we do not hear from you.

Combining Multiple Orders

We automatically combine all orders that are placed to the same name and shipping address. If you would prefer for us to not combine your orders, please let us know!

Damages and returns

Due to the single-use nature of our products, we do not accept returns. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds and cancellations

If you need to cancel your order for any reason, please reach out to us immediately. We can only cancel orders before they have been shipped out.

If your order was refunded, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Due to the handmade nature of all of the items presented, we cannot guarantee that all items will have the same appearance. However, they should be close in nature to the one you have ordered.

Allergy Warning

We use a large variety of different ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. It is important that you are aware of ingredients/allergens that could affect you and know that it’s possible they may have been in contact with one of our products. If any products cause irritation, discontinue use immediately and consult a physician. Please contact us if you have more questions.

General Product Warnings and Cautions

It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. All products are for external use only. Pure Elegance Bath Company is not responsible for any injuries or accidents that result from the use/misuse of our products.

DISCLAIMER

Regulations set forth by the FDA prohibit bath and body companies from making health-related claims about beauty products. I am not a medical or healthcare professional and do not claim that the use of my products may have a positive effect on pre-existing physical and/or mental health conditions. The information in my listings pertains to the properties of specific ingredients used in the product.